A Housekeeping Supervisor manages and oversees the daily operations of the housekeeping department. They ensure that all guest rooms and public areas meet the highest cleanliness and maintenance standards.
Why Hire a Housekeeping Supervisor?
- A Housekeeping Supervisor maintains the overall cleanliness and presentation of your establishment, which directly impacts guest satisfaction.
- Their attention to detail and leadership ensures that guests enjoy a comfortable and pleasant stay, leading to positive reviews and repeat business.
Job Description Template
We are looking for a dedicated and meticulous Housekeeping Supervisor. In this role, you will lead the team of housekeeping staff to ensure that all areas of the hotel are clean, organized, and ready to welcome guests.
You will also conduct staff training and development programs and implement quality control measures to uphold the hotel’s standards. This position requires excellent organizational skills, ability to communicate with clients effectively, and knowledge of applicable hospitality laws and regulations.
Responsibilities
- Supervise daily housekeeping operations and manage housekeeping staff.
- Inspect guest rooms and public areas to ensure they meet cleanliness and quality standards.
- Train and mentor housekeeping staff on cleaning techniques and safety procedures.
- Maintain inventory of cleaning supplies and equipment, ordering as necessary.
- Address guest complaints and concerns related to housekeeping services.
- Develop and implement cleaning schedules and procedures to maximize efficiency.
- Collaborate with other departments to coordinate special cleaning requests or services.
Qualifications
- High school diploma or equivalent; additional certification in hospitality management is a plus.
- Previous experience in housekeeping, with at least 2 years in a supervisory role.
- Strong knowledge of cleaning products, techniques, and safety standards.
- Excellent leadership and team management abilities.
- Strong attention to detail and organizational skills.
- Good communication skills, both verbal and written.
- Ability to handle guest complaints and work under pressure.
- Proficiency in housekeeping management software is an advantage.
Key Skills:
- Team Management
- Cleaning Standards
- Guest Satisfaction
- Staff Training
- Quality Control
- Hospitality Management
Tips For Recruiters
- Look for candidates who demonstrate a proactive approach to problem-solving and team management.
- Prioritize applicants with experience in high-traffic environments or luxury hotels to ensure adaptability to various situations.
- Consider candidates who show a commitment to staff training and development, fostering a positive team culture.
Key Points to Mention About Your Organization
- Highlight your hotel’s unique selling points, such as awards, guest satisfaction ratings, or special amenities.
- Mention any employee benefits, such as training programs, career advancement opportunities, or a supportive work environment.
- Describe your commitment to sustainability and eco-friendly practices, if applicable.
Keywords For Recruiters
- Housekeeping Supervisor
- Team Management
- Cleaning Standards
- Guest Satisfaction
- Staff Training
- Quality Control
- Hospitality Management
