A Duty Manager oversees the daily operations of the establishment during their shift. They that all departments work together seamlessly, maintaining high standards of service and efficiency while addressing any issues that arise.
Why Hire a Duty Manager?
- A Duty Manager ensures that staff adhere to protocols and provide excellent customer service.
- They can quickly resolve conflicts, manage resources effectively, and boost team morale, leading to improved productivity and customer satisfaction.
Job Description Template
We are looking for a proactive and experienced Duty Manager to be a part of the organization. You will be responsible for managing the operations of the company and the performance of your team members.
You will also ensure that all customer interactions are handled efficiently. This requires strong leadership qualities and the ability to manage multiple tasks efficiently. In this position, you will also collaborate with multiple departments and mentor the junior members of the team.
Responsibilities
- Oversee daily operations and ensure adherence to company policies and procedures.
- Manage staff performance and conduct regular team briefings.
- Address guest inquiries and resolve issues on time.
- Coordinate with various departments to ensure seamless service delivery.
- Monitor inventory and ensure that all supplies are adequately stocked.
- Prepare reports on operational performance and suggest improvements.
- Train and mentor staff to enhance their skills and service quality.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in a supervisory role within the hospitality industry.
- Strong understanding of operational management and customer service principles.
Key Skills
- Leadership and Team Management
- Customer Service Excellence
- Problem-Solving and Decision-Making
- Excellent Communication Skills
- Time Management and Multitasking Abilities
Tips For Recruiters
- Look for candidates with experience in high-pressure environments.
- Assess their ability to handle guest complaints with empathy and professionalism.
- Ensure they have a proven track record of enhancing team performance and guest satisfaction.
Key Points to Mention About Your Organization
- Mention any specific software or tools the company uses for operations management.
- Highlight any training programs available for skill development.
Keywords For Recruiters
- Duty Manager
- Operations Management
- Guest Experience
- Team Leadership
- Conflict Resolution
