A Values-based Interview evaluates the candidate’s strengths, values, and ethics in order to see if they would be the right fit for the company. Depending upon the position, this can be crucial for maintaining a positive work environment.
The examples listed below focus on specific skills to be evaluated. They can be changed based on the responses and how you want to assess the candidates.
Question 1: Tell me about a time when you had to make a difficult ethical decision at work.
To Assess: Integrity and moral judgment.
Sample Answer: “In my previous job, I discovered an accounting error that benefited a client. While it could have been ignored, I informed my manager and worked to rectify it, ensuring transparency and compliance with policies.”
Question 2: Describe a situation where teamwork was essential to achieve a goal. How did you contribute?
To Assess: Teamwork and collaboration.
Sample Answer: “During a product launch, the marketing and design teams had conflicting priorities. I facilitated discussions to align goals, leading to a successful launch that increased sales by 20%.”
Question 3: How do you ensure respect and inclusivity in a diverse workplace?
To Assess: Respect for diversity and interpersonal skills.
Sample Answer: “I actively encourage team members to voice their perspectives and ensure everyone’s contributions are valued. For instance, I introduced a feedback round in meetings where everyone could share ideas.”
Question 4: Can you share an instance where you took responsibility for a mistake?
To Assess: Accountability and ownership.
Sample Answer: “I once missed a deadline due to poor time estimation. I immediately informed my manager, proposed a revised timeline, and implemented a tracking system to avoid similar mistakes in the future.”
Question 5: Give an example of a time you challenged the status quo to improve a process or outcome.
To Assess: Innovation and initiative.
Sample Answer: “In my last role, I proposed automating a manual reporting process. Initially, there was resistance, but after demonstrating the time saved, the team adopted the new system, reducing errors by 30%.”
Question 6: Describe a time when you supported a colleague going through a challenging situation.
To Assess: Empathy and emotional intelligence.
Sample Answer: “A colleague was struggling with a family issue that affected their performance. I offered to share their workload temporarily and ensured they felt supported, which helped them regain focus.”
Question 7: How have you adapted to unexpected changes at work while maintaining your values?
To Assess: Adaptability and consistency with values.
Sample Answer: “When a sudden policy change required overtime from the team, I ensured open communication about expectations and advocated for additional compensation to support team morale.”
Question 8: How do you handle difficult customers while upholding company values?
To Assess: Customer service and conflict resolution.
Sample Answer: “A client was dissatisfied with a delayed delivery. I listened to their concerns, explained the situation honestly, and offered a discount as a goodwill gesture, which retained their trust.”
Question 9: Can you share an example of when you went above and beyond to achieve a goal?
To Assess: Commitment and dedication.
Sample Answer: “During a tight deadline, I volunteered to work late to finalize a presentation for a major client. The extra effort helped secure the deal and demonstrated my commitment to quality work.”
Question 10: Why do you want to work here, and how do your personal values align with our company’s mission?
To Assess: Cultural alignment and motivation.
Sample Answer: “I admire your focus on sustainability and employee well-being. These align with my values of ethical responsibility and fostering a positive work environment, which I strive to embody in my career.”
